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Shipping & Delivery

General Policy

  • The options and fees of different delivery services are shown in the shopping cart or during order checkout.
  • When the order is completed, you will receive e-mail showing order details. 
  • Orders (except pre-ordered items) will be dispatched in 3 working days upon order confirmation. An e-mail with shipment detail will be sent upon dispatch.
  • Please provide correct address, phone number and e-mail address as the service provider may contact you when the package arrives. We are not responsible for extra charge caused by mislead information.
  • For urgent order, please contact us at in advance.

    FREE Delivery for order of HK$500 or more

    • A free delivery to S.F. Locker/ Station or door (by HK Post Office) within Hong Kong is offered at a single purchase of HK$500 or more.
    • For S.F. Locker/ Station, a tracking number will be sent to you once the package is shipped. For shipping to door, no tracking number will be provided.
    • Comfily is not responsible if the package is lost, we highly recommend customers to use the delivery with a tracking number. 
    • Offer does not apply to bulky items and wholesale order.
    • Extra charge may apply to remote locations and delivery services specified by the customers.

    S.F. Express (順豐速遞) / SHIPLUS

    • Please provide correct shipping address/ pickup station code, phone number and e-mail address as the delivery service provider may contact you when the package arrives. 
    • Customers will pay delivery fee to the service provider upon package delivery (到付).
    • You may check the delivery fee in the links below. Normally shipping to pickup points and lockers have a lower fee than shipping to doors.

    S.F. Express

    Service Fee

    S.F. Stations

    EF Locker No. & Addresses

    Track Your Package



    Service Fee

    Pick-up Station Locations

    Track Your Package


      Store Pickup

      • To reduce packaging wastes, you may pick up the package at our studio located in Kwun Tong.
      • Pickup time is available on Mon-Fri at 12pm-8pm
      • We will contact you to confirm the pickup time and when the package is ready for pickup.
      • Comfily co. has the right to cancel the order if the package is not picked up 30 days since the purchase date.

      International Delivery 

      • The options and fees of different delivery services are shown in the shopping cart or during order checkout.
      • The package will be sent via regular delivery service by S.F. Express or Hong Kong Post Office.
      • The actual delivery fee and time vary based on different countries. Extra time may need for the unstable conditions under the COVID-19 pandemic.
      • For urgent order, please check with us at before the order is made.

      Tax And Duty

      • Customers will be responsible for all applicable custom fees, taxes and duties.
      • Custom authorities require that we state the actual value of the order on the package.
      • It is the right of the custom agents to release the package, which may delay the delivery.