Shipping & Delivery
- You can see different delivery options and fees during order checkout.
- When the order is completed and shipped, you will get 2 separated e-mails sent from the system.
- Orders with stock will be shipped in 3 working days (exclude weekend and public holidays) upon order confirmation.
- Please provide accurate shipping and contact information for smooth delivery. We are not responsible for extra charge caused by mislead information.
- For urgent order, please contact us at email@example.com in advance.
FREE Delivery (to pickup points) HK$500+
FREE Delivery (to door) HK$800+
- Complimentary local delivery to pickup points (see details below) is offered at a single purchase of HK$500 or above.
- Complimentary local delivery to your door is offered at a single purchase of HK$800 or above.
- Offer does not apply to order weighting more than 3kg or bulky items bigger or spaced more than 1 standard cartoon box.
- Extra charge may apply to remote areas** or delivery services specified by the customers. (e.g. registered mail, express mail, etc.)
Pick up at Paratrooper Express/ S.F. Express
- Customers will be responsible for the delivery fee. You may check the fee in the links below.
- Please specify the pick-up station code and address at the checkout message box.
- Our studio opens from Mon-Fri 12nn-8pm, and Sat (by appointment only).
- Please fill in the preferred pickup date and time at the checkout. We will e-mail you when the package is ready for pickup.
- Comfily co. has the right to cancel the order without a refund if the package is not picked up 30 days since the purchase date.
- You will be able to see the available shipping services and fees after you entered your shipping address at the order checkout.
- International order will be sent via regular delivery service by S.F. Express/Hong Kong Post Office.
- For Taiwan and Macau, delivery time is about 5-7 working days upon order confirmation.
- For other countries, delivery time is about 2-4 weeks upon order confirmation
- For urgent order, please check with us at firstname.lastname@example.org before the order is made.
Tax And Duty
- Customers will be responsible for all applicable custom fees, taxes and duties.
- Custom authorities require that we state the actual value of the order on the package.
- It is the right of the custom agents to release the package, which may delay the delivery.