Shipping & Delivery

General Policy

The options and fees of different delivery services are shown in the shopping cart or during order checkout.
When the order is completed, you will receive e-mail showing order details.
Orders (except pre-ordered items) will be dispatched in 3 working days upon order confirmation. An e-mail with shipment detail will be sent upon dispatch.
Please provide correct address, phone number and e-mail address as the service provider may contact you when the package arrives. We are not responsible for extra charge caused by mislead information.
For urgent order, please contact us at info@comfily.co in advance.

A free delivery to S.F. Locker/ Station or door (by HK Post Office) within Hong Kong is offered at a single purchase of HK$500 or more.
For S.F. Locker/ Station, a tracking number will be sent to you once the package is shipped. For shipping to door, no tracking number will be provided.
Comfily is not responsible if the package is lost, we highly recommend customers to use the delivery with a tracking number.
Offer does not apply to bulky items and wholesale order.
Extra charge may apply to remote locations and delivery services specified by the customers.

Please provide correct shipping address/ pickup station code, phone number and e-mail address as the delivery service provider may contact you when the package arrives.
Customers will pay delivery fee to the service provider upon package delivery (到付).
You may check the delivery fee in the links below. Normally shipping to pickup points and lockers have a lower fee than shipping to doors.

To reduce packaging wastes, you may pick up the package at our studio located in Kwun Tong.
Pickup time is available on Mon-Fri at 12pm-8pm.
We will contact you to confirm the pickup time and when the package is ready for pickup.
Comfily co. has the right to cancel the order if the package is not picked up 30 days since the purchase date.

The options and fees of different delivery services are shown in the shopping cart or during order checkout.
The package will be sent via regular delivery service by S.F. Express or Hong Kong Post Office.
The actual delivery fee and time vary based on different countries. Extra time may need for the unstable conditions under the COVID-19 pandemic.
For urgent order, please check with us at info@comfily.co before the order is made.

Customers will be responsible for all applicable custom fees, taxes and duties.
Custom authorities require that we state the actual value of the order on the package.
It is the right of the custom agents to release the package, which may delay the delivery.