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Shipping & Delivery

General Policy

  • You will be able to select available delivery options and their fees at the shipping calculator or during order checkout.
  • When the order is completed and shipped, you will get an e-mail with the shipment information.
  • Customers will be asked for shipping and contact information for completing the order. Please provide correct information to avoid extra charge caused by mislead contact information that customers will be responsible for.
  • Comfily Co. has the right for final decision in case of disputes.
 

Delivery Time

  • Orders with stock will be shipped in 3-5 working days (Mon-Fri, excluding public holidays) upon order confirmation.
  • For the delivery time of pre-order items, please refer to the details listed with each product.
  • Actual arrival date of the order varies by the service providers and the availability of stock.
  • For urgent order, please check with us at info@comfily.co before the order is made.
 

FREE Delivery HK$600+

  • Complimentary local (Hong Kong) delivery is offered for a single purchase of HK$600 or above.
  • Orders will be sent via regular service by S.F. Express/HK Post Office/couriers.
  • Extra charge may apply to remote areas** or delivery services specified by the customers. (e.g. registered mail, express mail, etc.)
 

Standard Shipping in Hong Kong

  • Orders will be delivered via regular service by S.F. Express/ HK Post Office/other couriers upon Comfily's decision.
  • This shipping service applies to residential, commercial and industrial addresses. Please provide an actual address, and no P.O. Box, pick-up stations, pick-up boxes. 
     

    Pick up at Paratrooper Express/ S.F. Express

    • Customers will be responsible for the delivery fee. We can provide an estimated total weight of products for your reference while the actual weight and fee is finalized by the service provider.  
    • Please specify the pick-up station code and address at the checkout message box.
    • Besides the shipping e-mail sent by Comfily, you may get other notification from the service provider when the package arrives.
     

    Paratrooper Express

    Service Fee

    Pick-up Station Locations

    Track Your Package

     

    S.F. Express

    Service Fee

    S.F. Stations

    EF Locker No. & Addresses

    Track Your Package

     

    FREE Delivery HK$600+

    • Complimentary local (Hong Kong) delivery is offered for a single purchase of HK$600 or above.
    • Orders will be sent via regular service by S.F. Express/HK Post Office/couriers.
    • Extra charge may apply to remote areas** or delivery services specified by the customers. (e.g. registered mail, express mail, etc.)
     

      Store Pickup

      • You may pick up your order at our office from 2-8pm Monday thru Friday (except public holidays).
      • Please fill in the preferred pickup date and time at the checkout. A notification will be sent to you once the package is ready for pickup.
      • The package will be kept for 7 days, and a daily storage fee of HK$5 will be changed thereafter.
      • Comfily co. has the right to cancel the order without a refund if the package is not picked up 30 days since the purchase date.
         

      International Delivery 

      • You will be able to see the available shipping services and fees after you entered your shipping address at the order checkout.
      • International order will be sent via regular delivery service by S.F. Express/Hong Kong Post Office.
      • For Taiwan and Macau, delivery time is about 5-7 working days upon order confirmation.
      • For other countries, delivery time is about 2-4 weeks upon order confirmation
      • For urgent order, please check with us at info@comfily.co before the order is made.
       

      Tax And Duty

      • Customers will be responsible for all applicable custom fees, taxes and duties.
      • Custom authorities require that we state the actual value of the order on the package.
      • It is the right of the custom agents to release the package, which may delay the delivery.