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Shipping & Delivery

General Policy

  • You can see different delivery options and fees during order checkout.
  • When the order is completed and shipped, you will get 2 separated e-mails sent from the system.
  • Orders with stock will be shipped in 3 working days (exclude weekend and public holidays) upon order confirmation.
  • Please provide accurate shipping and contact information for smooth delivery. We are not responsible for extra charge caused by mislead information.
  • For urgent order, please contact us at info@comfily.co in advance.
     

    FREE Delivery (to pickup points) HK$500+

    FREE Delivery (to door) HK$800+

    • Complimentary local delivery to pickup points (see details below) is offered at a single purchase of HK$500 or above.
    • Complimentary local delivery to your door is offered at a single purchase of HK$800 or above.
    • Offer does not apply to order weighting more than 3kg or bulky items bigger or spaced more than 1 standard cartoon box.
    • Extra charge may apply to remote areas** or delivery services specified by the customers. (e.g. registered mail, express mail, etc.)
     

    Pick up at Paratrooper Express/ S.F. Express

    • Customers will be responsible for the delivery fee. You may check the fee in the links below.
    • Please specify the pick-up station code and address at the checkout message box.
     

    Paratrooper Express

    Service Fee

    Pick-up Station Locations

    Track Your Package

     

    S.F. Express

    Service Fee

    S.F. Stations

    EF Locker No. & Addresses

    Track Your Package

     

      Store Pickup

      • Our studio opens from Mon-Fri 12nn-8pm, and Sat (by appointment only).
      • Please fill in the preferred pickup date and time at the checkout. We will e-mail you when the package is ready for pickup.
      • Comfily co. has the right to cancel the order without a refund if the package is not picked up 30 days since the purchase date.
         

      International Delivery 

      • You will be able to see the available shipping services and fees after you entered your shipping address at the order checkout.
      • International order will be sent via regular delivery service by S.F. Express/Hong Kong Post Office.
      • For Taiwan and Macau, delivery time is about 5-7 working days upon order confirmation.
      • For other countries, delivery time is about 2-4 weeks upon order confirmation
      • For urgent order, please check with us at info@comfily.co before the order is made.
       

      Tax And Duty

      • Customers will be responsible for all applicable custom fees, taxes and duties.
      • Custom authorities require that we state the actual value of the order on the package.
      • It is the right of the custom agents to release the package, which may delay the delivery.